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Airport transfer service frequently occurred problems

Trouble phone

Trouble phone

We have summarized “frequently occurred problems”.

We hope you find it informative when booking and boarding.

Narita Airport quarantine related problems

Narita Airport quarantine related problems

Narita Airport quarantine related problems

Please be noted that when the amount of oral fluid sample lack from such as small children; the testing may switch from antigen testing to PCR testing which may take about 5-6 hours for the test results to come out.


Please be noted that if you eat, chew gum, take cough drops, brush teeth, use throat spray, 1 hour before being tested;
the testing may switch from antigen testing to PCR testing, which may take about 5-6 hours for the test results to come out.

Narita Airport quarantine and vaccination for returnees are different.

Narita Airport quarantine and vaccination for returnees are different.

Narita Airport quarantine and vaccination for returnees are different.

Please be sure to note in advance, if you would like to receive vaccination at Narita Airport (NRT).
*Vaccination is optional, not mandatory.


If you plan to board the limousine after receiving vaccination, please be sure to inform the reserved vaccination time.
Pick up will be arranged 1 hour after the reserved time.


If you wish to make a reservation from the website, we have prepared a request column within the booking form.

For those who have requested vaccination, please book assured that no waiting fee is to be charged when waiting time occurs.

*If vaccination is requested on the day for your own reasons, please be informed that 1000 JPY will be charged every 10 minutes, from the scheduled pick-up time.

Mistake in reservation date and time due to time difference

Mistake in reservation date and time due to time difference

Mistake in reservation date and time due to time difference

When booking from abroad, there are customers who mistaken the flight and limousine/taxi booking date & time.

Please be sure to book with Japan Standard Time (JST).

Please also be careful not to mistake Narita Airport (NRT) and Haneda Airport (HND), for many mistakes have been reported.

For no-show and on the day cancellation due to mis booking; 100% [Cancellation fee] will be charged.


Please refer here for information about cancellation fee.

Mistake in flight number

Mistake in flight number

Mistake in flight number

If you plan to arrive Narita Airport using connecting flights, please be sure to fill in the flight number of the last plane you plan to take.
There have been many situations where the flight number of the first flight has been filled in.

Eating and drinking inside the vehicle

Rules for eating and drinking inside the vehicle vary from company to company.
The best way, is to confirm with the driver about the rules before eating and drinking

We kindly request to refrain the actions below.
For details, please contact our operator or driver.

●Anything with strong odor
[Example: Kimchi, garlic included dish]

●Anything that would stain when spilled and any eating and drinking method judged to be dangerous.
[Example: Small children eating yogurt with a spoon, drinking coffee from a paper cup, melting ice cream.]

When the cause of the stain is determined to be the fault of the customer, the cleaning fee may be charged.

Damaged luggage

Damaged luggage

Damaged luggage

Regarding customers important luggage, if the fault is not on the driver
[Example: Dropped luggage due to careless handling by the driver, car accident, driving operation violating the safe driving obligations.]
We do not compensate for the damages.

Please be sure to keep all valuables on you at all times.

If you have any high-priced items and items that are easily breakable under vibration, please notice our driver in order to take the utmost care.

Problem of not being able to fit luggage inside the trunk

delivery

delivery

If all luggage does not fit inside the trunk, we offer options below.

① We kindly ask for customers to put the luggage by the feet or on the lap.
② Arrange another limousine, taxi. (1 vehicle → 2 vehicle)
③ Arrange to be shipped using the delivery service inside the airport.

*Regarding②&③, waiting fare may be required additionally.


Please refer here for information about luggage capacity.

Unarrived limousine, taxi when arriving the lobby after finishing quarantine

Narita Airport Rotary

Narita Airport Rotary

Currently,
[Narita Airport quarantine]
[Mandatory quarantine hotel]
[COVID-19 Vaccination]
Factors have been overlapping and the limousine, taxi operation management has been difficult.

To avoid wait times for customers, we do our best to create an operation plan. However, when the first flight (early morning or the limousine departure time) has been significantly delayed,
there is a possibility we may ask customers who have booked the limousine in the afternoon to wait a little.

We apologize for the inconvenience.
We work hard every day to confirm the time required with the Ministry of Health, Labor and Welfare, so we do not keep the customers waiting.

The limousine, taxi not being able to make it in time of the flight due to troubles such as traffic and accident

highway

highway

After departing from the specified location such as home and hotel to Narita Airport, please be informed that we do not compensate for missing the flight, for reasons such as accidents, traffic, and natural disasters.

Regarding departure time, please be sure to specify the time with extra time to spare.

*All drivers are trained about the roads off the expressway in case of situations such as [road closure] [heavy traffic], on routine basis. Therefore, we put our best efforts to being on time for the flight.

Waiting fee when an additional stop is set

via

via

When an additional stop other than the destination is set or when waiting of more than 10 minutes is required,
・Waypoint fare
・Waiting fare
May be required additionally.

Please be assured that no matter either way, we offer price lower than the taxi meter fare.

If you can consult us in advance, we are happy to offer a flat rate quotation.