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How to use our taxi from Narita Airport

Narita Airport Transfers Private Van Taxi
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  • How to use our taxi from Narita Airport 
Airplane

For those with communication device such as messaging app. and e-mail.

phone

On the day of the pick-up, the driver will be tracking your flight location using an application.
A message will be sent, accordingly to the time of arrival.

Available contact method

If you kindly provide us your messaging app ID when booking, we offer to contact using the application.

list_contacts

Join the driver

no device

For those with no
communication device

One you have finished going through inspection, please move along to the arrival lobby.

On the day of the pick-up, the driver will be tracking your flight location using an application. And the driver will be waiting for you at the arrival lobby, holding up a name board.

If you are faced with any trouble before meeting your driver, please get in touch with us using a public phone if you don't have any mobile device. Your pick-up will be rearranged accordingly.

With inspection

Under inspection

After the arrival of the plane, it will take about 2~4 hours to get to the arrival lobby.

Once finished inspection, please contact the driver by a messaging app or E-mail.

Without inspection

Under inspection

After the arrival of the plane, without inspection, it will take about 1 hour to get to the arrival lobby.

●If you are faced with any trouble before meeting your driver, please get in touch with us as soon as possible.

A series of flow from reservation to boarding of passengers who can move on the day of entry A series of flow from reservation to boarding of passengers who can move on the day of entry. Click here for details

Taxi usage procedure after waiting at a hotel designated by the Japanese Government, Taxi usage procedure after waiting at a hotel
designated by the Japanese Government,

We measure the time required from the arrival of the plane to the boarding of the taxi/hire every day We measure the time required from the arrival of the plane to the boarding of the taxi/hire every day. Click here for details

Join the driver
driver show name board

Meet and Greet/Name Board Service

All customers using our Private Van Taxi from Narita Airport will be offered a Meet and Greet Service (placard / Meet and GreetService).

POINT 01

Flight board

Even if you are not sure about the arrival terminal, please be assured that we are able to confirm the information on our end, if the flight number is provided when booking.

POINT 02

Meeting point

・ There may be times when the arrival of the driver may be slightly delayed, due to unexpected traffic. In such situation, please kindly take a seat near the exit of the lobby until the arrival of the driver.

We offer personalized Meet service with a name board (placard / Meet and Greet Service) at the arrival gate to ensure that you will meet with our driver according to the arrival time.
It is unlikely but if any meeting trouble occurs, the driver will contact your mobile phone, messaging ID, etc. If you do not carry along a communication device, please contact us by using the payphone near the arrival lobby.

list_contacts

POINT 03

guidance

Please be assured even if you have a lot of luggage.
The driver will take them to the parking lot.
We will help you as much as possible with heavy luggage.

Learn more about Meet and Greet Service here.

How to take a taxi from Narita Airport
How to make a reservation

How to make a reservation

Call us directly or book a reservation online.

reservation operators

Making a reservation by phone

All operators can speak English.
Please feel free to call us.

confirm reservation

Making a reservation through the website

If you make a reservation through the reservation form,
we will reply to you within 48 hours to confirm your reservation.

Payment Method

Payment Method

Customers boarding from areas other than Narita Airport or facilities around Narita City, are asked to make a payment in advance.

pay by credit card

Online credit card payment

The online credit card payment is available through your mobile device or computer before boarding.
A digital invoice will be sent to your email address using a credit card payment company called "Square".
Please make sure to double check the reservation details and proceed with the payment.

To prevent measures, we recommend you make online credit card payments in advance for contactless payments.

Same day payment

Same day payment

When you arrive at your destination, please pay the driver by credit card, cash or cashless payment.

VISA, Mastercard, American Express, JCB, Diners Club and Discover are accepted.

credit payment service

FAQ Meet and Greet Service

Do I have to use a Meet and Greet Service?

Our Meet and Greet Service is offered to all customers, so that all customers and drives can meet smoothly.

What happens if the arrival time is delayed due to airline reasons?

The driver waits for some delay free of charge.
If the arrival time is significantly earlier or later than expected, customers may have to wait until the driver arrives.

Is there a waiting fee for inspection after arriving at the airport?

There is no waiting fee if the inspection takes a long time. If there is a significant time change, you may have to wait until the driver arrives.

I have a lot of luggage, can the driver help me?

The driver will assist you with your luggage, as much as possible.

What if I can't meet the driver in the arrival lobby?

If the driver is unable to meet the customer within the specified time, the driver will contact the customers mobile phone or by using a messaging app (LINE, WeChat, Skype, WhatsApp) if ID provided when booking.

For those who do not have a communication device, please contact us from a payphone. For those who can not use a pay phone, please ask for help at the information counter with an "I" mark in front of the arrival lobby. If you explain your situation, they will help you contact our office (0476-37-5617).

All of our operators are available in English.