Cancellation＆Waiting-fee
Narita / Haneda Airport Transfers Private Van Taxi
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Passengers with post-immigration inspection
There are no booking date change fees, waiting fees,
or cancellation fees due to airline or test circumstances.
Please be assured.
Currently, it is difficult to manage the time required from the arrival of an airplane to the boarding of a taxi.
We do our best to keep our Passengers from waiting as much as possible, but we may have to wait for a while.
Thank you for your understanding.
Cancellation policy, depart from Narita Airport
Please check here if you depart from Narita Airport.
Before settlement
If you cancel before 17:00(JPN time), the day before use and before payment, no cancellation fee will be charged.
After settlement
If you cancel before 17:00(JPN time), the day before use and after payment, a cancellation fee of 2,000 yen will be charged as a refund charge. We will refund the amount of the payment minus 2,000 yen.
After 17:00 (JPN time) on the day before use, a 100% cancellation fee will be charged in both cases.
Special case only for departure from Narita Airport
Cancellation due to positive or flight cancellation is NO cancellation fee ,even if you cancel on the day.
We accept cancellations and changes to the reservation date and time without a cancellation fee.
※After 17:00 the day before , we cannot accept emails.
Please contact us by phone.
Phone number for cuustomers already reserved.
※If you want to change your reservation, please contact here.
+81-476-37-5617
Reception hours
06:00～24:00
(JPN TIME)
Cancellation policy, depart from
other than Narita Airport
Please check, cancellation policy varies depending on the place of departure.
1
Depaert from Chiba / Tokyo / Kanagawa / Ibaraki / Saitama / Tochigi / Gunma Prefectures
Before settlement
If you cancel before 17:00(JPN time), the day before use and before payment, no cancellation fee will be charged.
After settlement
If you cancel before 17:00(JPN time), the day before use and after payment, a cancellation fee of 2,000 yen will be charged as a refund charge . We will refund the amount of the payment minus 2,000 yen.
After 17:00 (JPN time) on the day before use, a 100% cancellation fee will be charged in both cases.
2
Depart from, Part of the Tohoku region (Fukushima, Miyagi, Yamagata Prefectures )
Hokushin'etsu region (Niigata, Toyama, Ishikawa, Fukui, Nagano, Yamanashi Prefectures )
Chubu region (Shizuoka / Aichi / Mie / Gifu Prefectures )
Kansai region (Shiga, Kyoto, Osaka, Nara, Wakayama, Hyogo Prefectures )
Before settlement
If you cancel before 17:00(JPN time), 2days before use and before payment, no cancellation fee will be charged.
After settlement
If you cancel before 17:00(JPN time), 2days before use and after payment, a cancellation fee of 2,000 yen will be charged as a refund charge. We will refund the amount of the payment minus 2,000 yen.
After 17:00 (JPN time) on 2 days before use, a 100% cancellation fee will be charged in both cases.
3
Depart from, Part of the Tohoku region (Aomori, Akita, Iwate Prefectures )
Chugoku region (Okayama, Hiroshima, Shimane, Tottori, Yamaguchi Prefectures )
Shikoku region (Ehime, Kagawa, Kochi, Tokushima Prefectures )
Kyushu region (Fukuoka, Oita, Saga, Nagasaki, Kumamoto, Miyazaki, Kagoshima Prefectures )
Before settlement
If you cancel before 17:00(JPN time), 3days before use and before payment, no cancellation fee will be charged.
After settlement
If you cancel before 17:00(JPN time), 3days before use and after payment, a cancellation fee of 2,000 yen will be charged as a refund charge. We will refund the amount of the payment minus 2,000 yen.
After 17:00 (JPN time) on 3 days before use, a 100% cancellation fee will be charged in both cases.
About waiting fee
- Inspection delay
- Flight delay
- Preparation at home
- Having a meal
at the airport
minutes is required for waiting due
to customer's convenience.
If you need to rent a wifi, purchase a SIM card, or ship your luggage, please let us know at the time of booking. We will adjust the meeting time.
If you book with a specific time, we will pick you up at the desired time, however, in that case, waiting fee of 1,000 yen per 10 minutes will be occur.
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