Cancellation and Waiting Fees
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There are no fees for changing the booking date, waiting,
or cancellation if it is due to airline or test reasons.
Please don’t worry.
Cancellation Policy for Rides Departing
from Haneda / Narita Airport
Before Payment
If you cancel before 5:00 p.m. the day before your use, and before payment, no cancellation fee will be charged.
After Payment
If you cancel before 5:00 p.m. on the day before your ride and after payment, a cancellation fee of 2,000 yen will be charged as a refund processing fee. We will refund the amount you paid minus 2,000 yen.
After 5:00 p.m. on the day before your ride, a 100% cancellation fee will be charged in both cases.
Special Case – Departures from Haneda / Narita Airport
If you test positive or your flight is canceled, no cancellation fee will be charged even if you cancel on the same day.
We also accept cancellations or changes to the reservation date and time without a cancellation fee.
※After 5:00 p.m. on the day before, we cannot accept emails.
Please contact us by phone.
Phone number for customers who already have a reservation
※If you want to change your reservation, please contact us here.
+81-476-37-5617
Reception hours
06:00 - 23:55
(JPN TIME)
Cancellation policy, depart from
other than Haneda/Narita Airport
Please check, cancellation policy varies depending on the place of departure.
1
Depaert from Chiba / Tokyo / Kanagawa / Ibaraki / Saitama / Tochigi / Gunma Prefectures
Before settlement
If you cancel before 5:00 p.m., the day before use and before payment, no cancellation fee will be charged.
After settlement
If you cancel before 5:00 p.m., the day before use and after payment, a cancellation fee of 2,000 yen will be charged as a refund charge . We will refund the amount of the payment minus 2,000 yen.
After 5:00 p.m. on the day before use, a 100% cancellation fee will be charged in both cases.
2
Depart from, Part of the Tohoku region (Fukushima, Miyagi, Yamagata Prefectures )
Hokushin'etsu region (Niigata, Toyama, Ishikawa, Fukui, Nagano, Yamanashi Prefectures )
Chubu region (Shizuoka / Aichi / Mie / Gifu Prefectures )
Kansai region (Shiga, Kyoto, Osaka, Nara, Wakayama, Hyogo Prefectures )
Before settlement
If you cancel before 5:00 p.m., 2days before use and before payment, no cancellation fee will be charged.
After settlement
If you cancel before 5:00 p.m., 2days before use and after payment, a cancellation fee of 2,000 yen will be charged as a refund charge. We will refund the amount of the payment minus 2,000 yen.
After 5:00 p.m. on 2 days before use, a 100% cancellation fee will be charged in both cases.
3
Depart from, Part of the Tohoku region (Aomori, Akita, Iwate Prefectures )
Chugoku region (Okayama, Hiroshima, Shimane, Tottori, Yamaguchi Prefectures )
Shikoku region (Ehime, Kagawa, Kochi, Tokushima Prefectures )
Kyushu region (Fukuoka, Oita, Saga, Nagasaki, Kumamoto, Miyazaki, Kagoshima Prefectures )
Before settlement
If you cancel before 5:00 p.m., 3days before use and before payment, no cancellation fee will be charged.
After settlement
If you cancel before 5:00 p.m., 3days before use and after payment, a cancellation fee of 2,000 yen will be charged as a refund charge. We will refund the amount of the payment minus 2,000 yen.
After 5:00 p.m. on 3 days before use, a 100% cancellation fee will be charged in both cases.
About waiting fee
- Customs delay
- Flight delay
- Preparation at home
- Having a meal
at the airport
minutes is required for waiting due
to customer's convenience.
If you need to rent a wifi, purchase a SIM card, or ship your luggage, please let us know at the time of booking. We will adjust the meeting time.
If you book with a specific time, we will pick you up at the desired time, however, in that case, waiting fee of 1,000 yen per 10 minutes will be occur.
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