Cancellation Policy & Waiting Charges
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No fees will be charged for date changes, waiting time,
or cancellations resulting from airline-related issues.
You can rest assured.
Cancellation Policy for Rides Departing
from Haneda / Narita Airport
Before You Pay
No cancellation fee will be charged if you cancel before 5:00 p.m. on the day before your scheduled service and prior to payment.
After You Pay
If you cancel your reservation by 5:00 PM (JST) on the day before your scheduled service, no cancellation fee will apply. However, if your payment has already been processed, an administrative fee of JPY 2,000 will apply. The refund will be issued for the amount paid, less the JPY 2,000 administrative fee.
A 100% cancellation fee will be charged for cancellations made after 5:00 p.m. on the day before your scheduled service, regardless of payment status.
Special provision for pickups from Narita/Haneda Airport only
If your arriving flight is canceled, we will accept cancellation or changes to your reservation date and time without a cancellation fee, even if you contact us on the day of your scheduled pickup.
Please note that cancellations due to a canceled departure flight or a canceled connecting flight for your arrival flight will be subject to the applicable cancellation fee.
※After 5:00 p.m. on the day before your scheduled service, we are unable to respond to emails.
Please contact us by phone.
Phone number for Existing Reservations
If you would like to change your reservation, please contact us by phone.
+81-476-37-5617
Reception hours
06:00 - 23:55
(JPN TIME)
Cancellation policy, depart from
other than Haneda/Narita Airport
Cancellation policy varies depending on the place of departure.
1
Departures from the prefectures of Chiba, Tokyo, Kanagawa, Ibaraki, Saitama, Tochigi, and Gunma
Before You Pay
No cancellation fee will be charged if you cancel before 5:00 p.m. on the day before your scheduled service and prior to payment.
After You Pay
If you cancel your reservation by 5:00 PM (JST) on the day before your scheduled service, no cancellation fee will apply. However, if your payment has already been processed, an administrative fee of JPY 2,000 will apply. The refund will be issued for the amount paid, less the JPY 2,000 administrative fee.
A 100% cancellation fee will be charged for cancellations made after 5:00 p.m. one day prior to the service date, in both cases.
2
Departures from:
Selected prefectures in the Tohoku region (Fukushima, Miyagi, Yamagata)
Hokushin’etsu region (Niigata, Toyama, Ishikawa, Fukui, Nagano, Yamanashi)
Chubu region (Shizuoka, Aichi, Mie, Gifu)
Kansai region (Shiga, Kyoto, Osaka, Nara, Wakayama, Hyogo)
Before You Pay
No cancellation fee will be charged if you cancel before 5:00 p.m. 2 days before your scheduled service and prior to payment.
After You Pay
If you cancel your reservation by 5:00 PM (JST) 2 days before your scheduled service, no cancellation fee will apply. However, if your payment has already been processed, an administrative fee of JPY 2,000 will apply. The refund will be issued for the amount paid, less the JPY 2,000 administrative fee.
A 100% cancellation fee will be charged for cancellations made after 5:00 p.m. two days prior to the service date, in both cases.
3
Departures from:
Selected prefectures in the Tohoku region (Aomori, Akita, Iwate)
Chugoku region (Okayama, Hiroshima, Shimane, Tottori, Yamaguchi)
Shikoku region (Ehime, Kagawa, Kochi, Tokushima)
Kyushu region (Fukuoka, Oita, Saga, Nagasaki, Kumamoto, Miyazaki, Kagoshima)
Before You Pay
No cancellation fee will be charged if you cancel before 5:00 p.m. 3 days before your scheduled service and prior to payment.
After You Pay
If you cancel your reservation by 5:00 PM (JST) 3 days before your scheduled service, no cancellation fee will apply. However, if your payment has already been processed, an administrative fee of JPY 2,000 will apply. The refund will be issued for the amount paid, less the JPY 2,000 administrative fee.
A 100% cancellation fee will be charged for cancellations made after 5:00 p.m. three days prior to the service date, in both cases.
About waiting fee
- Customs delay
- Flight delay
- Preparation at home
- Having a meal
at the airport
minutes is required for waiting due
to customer's convenience.
If you need to rent a wifi, purchase a SIM card, or ship your luggage, please let us know at the time of booking. We will adjust the meeting time.
If you book with a specific time, we will pick you up at the desired time, however, in that case, waiting fee of 1,000 yen per 10 minutes will be occur.
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