Cancellation Policy & Waiting Charges
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No fees will be charged for date changes, waiting time,
or cancellations resulting from airline-related issues.
You can rest assured.
Cancellation Policy for Rides Departing
from Haneda / Narita Airport
Before You Pay
No cancellation fee will be charged if you cancel before 5:00 p.m. on the day before your scheduled service and prior to payment.
Afore You Pay
If you cancel before 5:00 p.m. one day prior to the service date but after payment, a cancellation fee of 2,000 yen will be charged as a refund processing fee. The amount paid will be refunded minus 2,000 yen.
A 100% cancellation fee will be charged for cancellations made after 5:00 p.m. on the day before your scheduled service, regardless of payment status.
Special Provisions for Departures from Haneda / Narita Airport
No cancellation fee will be charged if your flight is cancelled, including for same-day cancellations.
There are also no fees for changes to your reservation date or time.
※After 5:00 p.m. on the day before your scheduled service, we are unable to respond to emails.
Please contact us by phone.
Phone number for Existing Reservations
If you would like to change your reservation, please contact us by phone.
+81-476-37-5617
Reception hours
06:00 - 23:55
(JPN TIME)
Cancellation policy, depart from
other than Haneda/Narita Airport
Cancellation policy varies depending on the place of departure.
1
Departures from the prefectures of Chiba, Tokyo, Kanagawa, Ibaraki, Saitama, Tochigi, and Gunma
Before You Pay
No cancellation fee will be charged if you cancel before 5:00 p.m. on the day before your scheduled service and prior to payment.
After You Pay
If you cancel before 5:00 p.m., the day before use and after payment, a cancellation fee of 2,000 yen will be charged as a refund charge . We will refund the amount of the payment minus 2,000 yen.
A 100% cancellation fee will be charged for cancellations made after 5:00 p.m. one day prior to the service date, in both cases.
2
Departures from:
Selected prefectures in the Tohoku region (Fukushima, Miyagi, Yamagata)
Hokushin’etsu region (Niigata, Toyama, Ishikawa, Fukui, Nagano, Yamanashi)
Chubu region (Shizuoka, Aichi, Mie, Gifu)
Kansai region (Shiga, Kyoto, Osaka, Nara, Wakayama, Hyogo)
Before You Pay
No cancellation fee will be charged if you cancel before 5:00 p.m. 2 days before your scheduled service and prior to payment.
After You Pay
If you cancel before 5:00 p.m. two days prior to the service date but after payment, a cancellation fee of 2,000 yen will be charged as a refund processing fee. The amount paid will be refunded minus 2,000 yen.
A 100% cancellation fee will be charged for cancellations made after 5:00 p.m. two days prior to the service date, in both cases.
3
Departures from:
Selected prefectures in the Tohoku region (Aomori, Akita, Iwate)
Chugoku region (Okayama, Hiroshima, Shimane, Tottori, Yamaguchi)
Shikoku region (Ehime, Kagawa, Kochi, Tokushima)
Kyushu region (Fukuoka, Oita, Saga, Nagasaki, Kumamoto, Miyazaki, Kagoshima)
Before You Pay
No cancellation fee will be charged if you cancel before 5:00 p.m. 3 days before your scheduled service and prior to payment.
After You Pay
If you cancel before 5:00 p.m. three days prior to the service date but after payment, a cancellation fee of 2,000 yen will be charged as a refund processing fee. The amount paid will be refunded minus 2,000 yen.
A 100% cancellation fee will be charged for cancellations made after 5:00 p.m. three days prior to the service date, in both cases.
About waiting fee
- Customs delay
- Flight delay
- Preparation at home
- Having a meal
at the airport
minutes is required for waiting due
to customer's convenience.
If you need to rent a wifi, purchase a SIM card, or ship your luggage, please let us know at the time of booking. We will adjust the meeting time.
If you book with a specific time, we will pick you up at the desired time, however, in that case, waiting fee of 1,000 yen per 10 minutes will be occur.
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