•  +81-476-37-5617
  • OPEN
  • JPN TIME   09:00~22:00
  • We are currently accepting calls.

Cancellation&Waiting-fee
Narita Airport Transfers Private Van Taxi

COVID-19 respose period

There are no reservation date or time change fees, waiting fees,
or cancellation fees due to airline or COVID-19 quarantine reasons.
Please be assured.

We do our best to manage the operation not to keep the customer waiting as much as possible,
however, the quarantine at the airport is chaotic and the customer may have to wait for a while.
Thank you for your understanding.

Cancellation Policy

Many people make mistakes in the date and time (difference between your country and Japan), please be careful and book in Japanese time and date.
Caution If you do not contact us by 21:00 the day before,
cancellation fee will be 100%.
If you choose to pay in advance and donot contact us by the day before,
we willnot be able to refund it to you.Thank you for your understanding.

※For passengers boarding from Narita Airport

This is the case that customers often ask questions.

case01
Cancellation due to
flight postponement
If you change to the next flight
No cancellation fee
case02
A positive
pcr test result
No cancellation fee
There is no cancellation fee

Our cancellation policy is basically as follows.

Until 21 o’clock
the previous day
Before settlement
Cancellation fee Free
Until 21 o’clock
the previous day
After the settlement
Cancellation fee2,000yen
After 21 o’clock
the previous day
Cancellation fee 100%

※After 17:00 the day before , we cannot accept emails.
Please contact us by phone.

Phone number for cuustomers already reserved.

※If you want to change your reservation, please contact here.

tel+81-476-37-5617

Reception hours

09:00~22:00

(JPN TIME)

About waiting fee

  • Quarantine delay
  • Flight delay
No waiting fee
  • Preparation at home
  • Having a meal
    at the airport
Waiting fee of 1,000 yen per 10
minutes is required for waiting due
to customer's convenience.

If you need to rent a wifi, purchase a SIM card, or ship your luggage, please let us know at the time of booking. We will adjust the meeting time.

If you book with a specific time, we will pick you up at the desired time, however, in that case, waiting fee of 1,000 yen per 10 minutes will be occur.

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