Terms of Use for Narita / Haneda Airport Transfers Private Van Taxi

● Our company has obtained approval for travel agency operations and passenger transportation services to ensure a safe and reliable ride for our customers. We have also implemented a fixed fare system.

Please review the following:
Passenger Transportation Terms and Conditions ↓
Terms and Conditions of Travel Agency Services↓


● A contract between the customer and our company is considered established once the reservation is confirmed.
● If there are any route changes or waiting time due to customer reasons that are not included in the contract on the day of service, an additional charge of JPY 1,000 per 10 minutes will be applied.
Examples of route changes:
Requesting to pass through an unplanned location
Changing the destination
Examples of waiting charges:
Delay due to shipping procedures when luggage cannot be loaded
Additional time required for meals or shopping
※ Any waiting time caused by customer reasons unrelated to flight delays will incur an additional waiting fee from the reserved time. ※ There is no waiting fee for flight delays; however, please note that significant delays may result in longer dispatch times. ※ According to the Road Transport Law, the use of child seats in taxis/limousines is exempt. We appreciate your understanding that we may not be able to provide a child seat depending on the transportation situation on the day of service.

Article 1 (General Provisions)

1. Transportation contracts related to the general passenger motor vehicle transportation business operated by our company shall be governed by these transportation terms and conditions. Matters not stipulated in these terms shall be subject to applicable laws and general customs.
2. If our company agrees to a special provision that does not contradict the intent of these terms and applicable laws, such provision shall take precedence over these terms.

Article 2 (Instructions from Staff)
Passengers must follow the operational instructions given by our company’s drivers and other staff members to ensure transportation safety.


Article 3 (Acceptance of Transportation)
Our company shall accept transportation of passengers except in cases where transportation is refused under the provisions of the following article or Article 4-2, Paragraph 2.


Article 4 (Refusal to Accept or Continue Transportation)
Our company may refuse to accept or continue transportation in the following cases:

1. When the transportation request does not comply with these transportation terms.
2. When suitable transportation facilities are not available.
3. When special burdens are requested by the applicant in relation to the transportation.
4. When the transportation violates laws, public order, or good morals.
5. When transportation is hindered due to natural disasters or other unavoidable reasons.
6. When the passenger refuses to comply with measures taken by the driver in accordance with passenger motor vehicle transportation regulations.
7. When the passenger is carrying items prohibited by passenger motor vehicle transportation regulations.
8. When the passenger is so intoxicated that they cannot clearly state their destination or walk without assistance.
9. When the passenger wears unclean clothing that may contaminate the vehicle.
10. When the passenger is a seriously ill person without an accompanying guardian.
11. When the passenger is diagnosed with a Class 1 or Class 2 infectious disease, a new influenza infection, or a designated infectious disease (limited to those requiring hospitalization) as specified by the Act on Prevention of Infectious Diseases and Medical Care for Patients with Infectious Diseases, or is suspected of having a new infectious disease.


Article 4-2 (Smoking in Non-Smoking Vehicles)
1. Passengers must refrain from smoking in our company’s non-smoking vehicles (vehicles designated as non-smoking and marked accordingly).
2. If a passenger smokes or attempts to smoke in a non-smoking vehicle, the driver may request the passenger to stop smoking. If the passenger does not comply, our company may refuse to accept or continue transportation.


Article 5 (Fares and Fees)
1. The fares and fees charged by our company shall be based on the rates approved or notified to the local transportation bureau at the time of passenger boarding.
2. The fares and fees mentioned in the preceding paragraph shall be calculated based on a time-based rental contract.


Article 6 (Payment Methods)
Our company accepts fare and fee payments via web credit settlement, bank transfer, or upon the passenger’s disembarkation.


Article 7 (Liability for Passenger Injuries)
1. If a passenger’s life or body is harmed due to the operation of our company’s vehicles, we shall be liable for the resulting damages. However, this shall not apply if our company and its staff can prove that they were not negligent in vehicle operation, that the passenger or a third party other than our staff was at fault, and that there were no structural or functional defects in the vehicle.
2. In such cases, our liability towards the passenger begins at the time of boarding and ends at the time of disembarkation.

Article 8 (Compensation for Passenger Damages)
Our company shall be liable for damages suffered by passengers during transportation, except when we and our staff can prove that there was no negligence in transportation.


Article 9 (Exemption from Liability for Service Suspension)
Our company shall not be liable for damages incurred by passengers if transportation is temporarily suspended or other necessary measures are taken to ensure transportation safety due to natural disasters or other unavoidable reasons beyond our control.


Article 10 (Passenger Liability for Damages)
If our company incurs damages due to a passenger’s willful misconduct, negligence, or failure to comply with laws or these transportation terms, we shall seek compensation for such damages from the passenger.

Chapter 1: General Provisions

(Scope of Application)

Article 1

The arranged travel contract between our company and the traveler shall be governed by these terms and conditions. Matters not stipulated in these terms shall be subject to applicable laws or generally established customs.

If our company establishes a special agreement in writing that does not violate the law and is not disadvantageous to the traveler, such an agreement shall take precedence over the provisions of the preceding paragraph.

(Definition of Terms)

Article 2

The term "arranged travel contract" in these terms refers to a contract in which our company, at the request of the traveler, arranges for the traveler to receive transportation, accommodation, and other travel-related services (hereinafter referred to as "travel services") provided by transportation and accommodation providers through agency, mediation, or other means.

The term "domestic travel" refers to travel conducted solely within Japan, while "overseas travel" refers to all other types of travel.

The term "travel fee" refers to the cost paid by our company for arranging travel services, including transportation and accommodation fees paid to transportation and accommodation providers, as well as the handling fees specified by our company (excluding modification and cancellation fees).

The term "communication contract" refers to an arranged travel contract concluded with a cardholder of a credit card company affiliated with our company (hereinafter referred to as "affiliated company") through telephone, mail, fax, the internet, or other communication means. Under this contract, the traveler agrees in advance to settle payment for travel fees in accordance with the affiliated company’s cardholder terms on or after the designated payment date, and makes payment in the manner specified in Article 16, Paragraphs 2 or 5.

The term "card usage date" refers to the date on which the traveler or our company must fulfill payment or refund obligations related to the travel fee under the arranged travel contract.

(Completion of Arrangement Obligations)

Article 3
Once our company has arranged travel services with the due care of a prudent manager, our obligations under the arranged travel contract shall be considered fulfilled. Therefore, even if a contract for travel services cannot be concluded with transportation or accommodation providers due to reasons such as full occupancy, closure, or unsuitable conditions, the traveler must still pay the handling fee (hereinafter referred to as the "handling charge") as specified by our company. In the case of a communication contract, the card usage date shall be the date on which our company notifies the traveler that the travel service contract could not be concluded.

(Arrangement Agents)

Article 4
Our company may delegate all or part of the travel arrangement services under the arranged travel contract to other travel agencies or travel service providers both within and outside Japan.

Chapter 2: Contract Formation

(Application for Contract)

Article 5

A traveler wishing to enter into an arranged travel contract with our company must submit the prescribed application form, duly filled out, along with the application fee specified separately by our company.

A traveler wishing to enter into a communication contract must notify our company of their membership number and the details of the requested travel services, notwithstanding the provisions of the preceding paragraph.

The application fee mentioned in Paragraph 1 shall be treated as part of the travel fee, cancellation fee, or other amounts payable by the traveler to our company.

(Refusal of Contract Formation)

Article 6
Our company may refuse to enter into an arranged travel contract in the following cases:

If the traveler’s credit card is invalid or if the traveler cannot settle all or part of the travel fee in accordance with the affiliated company's cardholder terms under a communication contract.

If the traveler is found to be a member or affiliate of an organized crime group, a related organization, or any other antisocial force.

If the traveler engages in violent demands, unreasonable requests, threats, or similar conduct towards our company.

If the traveler spreads false rumors, uses fraudulent means, or engages in actions that damage our company’s reputation or obstruct its business operations.

If there are other business-related reasons on our company’s part.

(Timing of Contract Formation)

Article 7

The arranged travel contract shall be deemed concluded when our company accepts the contract application and receives the application fee as stipulated in Article 5, Paragraph 1.

Notwithstanding the preceding paragraph, a communication contract shall be deemed concluded when our company notifies the traveler of its acceptance of the application as stipulated in Article 5, Paragraph 2.

(Special Provisions for Contract Formation)

Article 8

Notwithstanding Article 5, Paragraph 1, our company may conclude an arranged travel contract by simply accepting the contract application without receiving an application fee, provided that a special agreement is established in writing.

In such cases, the timing of contract formation shall be explicitly stated in the written special agreement.

(Special Provisions for Tickets and Accommodation Vouchers)

Article 9

Notwithstanding Articles 5 and 8, our company may accept verbal applications for arranged travel contracts that are solely for arranging transportation or accommodation services, provided that a document indicating the traveler’s right to receive such services is issued in exchange for the travel fee.

In such cases, the arranged travel contract shall be deemed concluded when our company accepts the contract application.

(Contract Documents)

Article 10

After concluding an arranged travel contract, our company shall promptly issue a contract document to the traveler detailing the travel itinerary, travel services, travel fee, and other travel conditions, as well as matters concerning our company’s responsibilities. However, if all arranged travel services are covered by tickets, accommodation vouchers, or other documents indicating the right to receive the services, a separate contract document may not be issued.

If a contract document is issued under the preceding paragraph, the scope of travel services that our company is obligated to arrange shall be as specified in that document.

(Use of Information and Communication Technology)

Article 11

With the traveler’s prior consent, our company may use information and communication technology instead of issuing a written contract document or other documents. In such cases, our company shall confirm that the relevant information is recorded in a file on the traveler’s communication device.

If the traveler’s device does not have a file for storing the relevant information, our company shall store the information in a file on its own device (exclusively for the traveler’s use) and confirm that the traveler has accessed the information.


Chapter 3: Contract Modifications and Cancellations

(Modification of Contract Terms)

Article 12

The traveler may request changes to the travel itinerary, travel services, or other terms of the arranged travel contract. Our company will accommodate such requests to the extent possible.

If changes are made, the traveler must bear any cancellation fees, penalties, or other costs required for modifying existing arrangements, as well as pay the handling fees specified by our company. Any increase or decrease in the travel fee due to such changes shall be borne by the traveler.

(Voluntary Cancellation by the Traveler)

Article 13

The traveler may cancel all or part of the arranged travel contract at any time.

If the contract is canceled, the traveler must pay for services already received, any cancellation or penalty fees for unprovided services, and handling fees specified by our company, including the company’s expected service fees.

(Cancellation Due to Traveler’s Fault)

Article 14

Our company may cancel the arranged travel contract in the following cases:

The traveler fails to pay the travel fee by the due date.

The traveler's credit card becomes invalid, preventing payment under a communication contract.

The traveler is found to meet any conditions listed in Article 6, Paragraphs 2–4.

If the contract is canceled, the traveler must pay any applicable cancellation fees, penalties, and handling fees specified by our company.

(Cancellation Due to Company’s Fault)

Article 15

If travel arrangements become impossible due to our company’s fault, the traveler may cancel the contract.

In such cases, our company shall refund the travel fee minus costs already paid to service providers.

This does not prevent the traveler from claiming damages against our company.



Chapter 4: Travel Fees

(Travel Fees)

Article 16

The traveler must pay the travel fee to our company by the deadline set before the trip begins.

In the case of a communication contract, our company will charge the travel fee to the affiliated company’s credit card without requiring the traveler’s signature on a designated receipt. In this case, the card usage date shall be the date on which our company notifies the traveler of the finalized travel service details.

If transportation or accommodation fees change before the trip begins due to fare revisions, exchange rate fluctuations, or other factors, the travel fee may be adjusted accordingly.

Any increase or decrease in the travel fee due to changes under the preceding paragraph shall be borne by the traveler.

If expenses arise due to costs borne by the traveler under Chapters 3 or 4, our company will charge these costs to the affiliated company’s credit card without requiring the traveler’s signature. The card usage date shall be the date on which our company notifies the traveler of the amount payable or refundable. However, if our company cancels the arranged travel contract under Article 14, Paragraph 1, Item 2, the traveler must pay the required fees by the deadline and using the payment method specified by our company.

(Settlement of Travel Fees)

Article 17

If the amount already paid as travel fees differs from the actual costs incurred for arranging transportation, accommodation, or other services (hereinafter referred to as "settlement travel fees"), our company will promptly settle the difference after the trip ends.

If the settlement travel fees exceed the amount already paid, the traveler must pay the difference to our company.

If the settlement travel fees are less than the amount already paid, our company will refund the difference to the traveler.



Chapter 5: Group Travel Arrangements

(Group Travel Arrangements)

Article 18
Our company applies the provisions of this chapter when multiple travelers following the same itinerary simultaneously apply for an arranged travel contract through a designated responsible representative (hereinafter referred to as the "contract representative").

(Contract Representative)

Article 19

Unless otherwise agreed in a special arrangement, our company will consider the contract representative to have full authority to represent all travelers in the group (hereinafter referred to as "members") regarding the execution of the arranged travel contract. Transactions related to travel arrangements for the group and services under Article 22, Paragraph 1 shall be conducted with the contract representative.

The contract representative must submit a list of members or notify our company of the number of members by the date specified by our company.

Our company assumes no responsibility for any debts or obligations incurred by the contract representative toward the members, whether existing or anticipated.

If the contract representative does not accompany the group, a pre-designated member shall act as the contract representative after the trip commences.

(Special Provisions for Contract Formation)

Article 20

When concluding an arranged travel contract with a contract representative, our company may approve the contract without requiring an application fee, notwithstanding Article 5, Paragraph 1.

In cases where the contract is concluded without receiving an application fee, our company shall issue a document stating this to the contract representative, and the contract shall be deemed concluded upon the issuance of this document.

(Changes in Members)

Article 21

If the contract representative requests a change in the members, our company will accommodate the request to the extent possible.

Any increase or decrease in travel fees and costs incurred due to such changes shall be borne by the members.

(Escort Services)

Article 22

At the request of the contract representative, our company may provide an escort to accompany the group and provide escort services.

The scope of escort services shall, in principle, be limited to duties necessary for the group to follow the predetermined travel itinerary.

The standard service hours for the escort shall be from 8:00 AM to 8:00 PM.

If escort services are provided, the contract representative must pay the prescribed escort service fee to our company.



Chapter 6: Liability

(Company's Liability)

Article 23

If our company or any agent entrusted under Article 4 (hereinafter referred to as "arrangement agent") causes damage to a traveler intentionally or through negligence in performing the arranged travel contract, our company shall compensate for such damages. However, this shall only apply if the traveler notifies our company within two years from the day following the occurrence of the damage.

Our company shall not be liable for damages incurred by the traveler due to natural disasters, war, riots, suspension of travel services by transportation or accommodation providers, orders from public authorities, or other reasons beyond our company’s or arrangement agents' control, except in the case specified in the preceding paragraph.

Notwithstanding Paragraph 1, for damages to baggage, our company shall only be liable if the traveler notifies our company within 14 days for domestic travel and 21 days for overseas travel from the day following the occurrence of the damage. Compensation shall be limited to a maximum of 150,000 yen per traveler, except in cases of intentional or gross negligence by our company.

(Traveler’s Liability)

Article 24

If a traveler causes damage to our company intentionally or through negligence, the traveler must compensate for such damages.

When entering into an arranged travel contract, travelers must utilize the information provided by our company and strive to understand their rights, obligations, and the details of the contract.

After the trip has commenced, if the traveler recognizes that the travel services provided differ from those stated in the contract document, they must promptly report this to our company, the arrangement agent, or the respective service provider at the travel destination to ensure smooth receipt of travel services.



Chapter 7: Business Security Deposit

(Business Security Deposit)

Article 25

Travelers or group members who have entered into an arranged travel contract with our company may receive compensation from the business security deposit that our company has deposited in accordance with Article 7, Paragraph 1 of the Travel Agency Act for claims arising from their transactions.

The name and location of the depository office where our company has deposited the business security deposit are as follows:

Chiba District Legal Affairs Bureau, Sakura Branch

1-20-11 Omotecho, Sakura City, Chiba Prefecture