•  +81-476-37-5617
  • OPEN
  • JPN TIME   09:00~22:00
  • We are currently accepting calls. English OK

How to use a hire/taxi service from a hotel designated by the Japanese Government, flow of the day

  • TOP 
  • >
  • COVID-19 
  • >
  • Book or Take a taxi from a hotel designated by the Japanese Government around the airport 
The common information of Haneda Airport and Narita Airport.

Message from the operator

I'm Tsuruda from the operator Airport Transfers Private Van Taxi.
The Border measure of the Japanese Government necessary for travelers and returnees to enter Japan is frequently updated.

"What happens if the border measures are changed by the date of entry even if I make a reservation for hire now?"
"How do you join the hire driver on the day?"
"I don't know when the inspection will end, but is there a waiting fee?"
"How is the cancellation and reservation date change fee?"


I think you are worried about various things.
I will explain it in an easy-to-understand manner below.
This page is based on information we have heard from our passengers` experiences, as well as information obtained by our operators by calling the quarantine office directly.

operator:Tsuruda

operator:Tsuruda

Please select boarding type C from the reservation form

Please select boarding type C from the reservation form. C [After arriving at Airport, board after waiting at a hotel designated by the Japanese Government].
Please select the number of waiting days after checking at the hotel on the border measures page of the Ministry of Health, Labor and Welfare and the Ministry of Foreign Affairs. You will be asked to enter it together with the date of entry in Japan (date of arrival of the plane), The taxi / hire date will be calculated automatically. [Example] If you enter Japan on January 10th, If you are waiting for 3 days ⇒ January 13th, if you are waiting for 6 days ⇒ January 16th, if you are waiting for 10 days ⇒ January 20th.

If you change, cancel, etc., please contact us by phone or email.

When there is a change in the number of days waiting at the Japanese Government-designated hotel, etc., please contact us by phone or email. We will change the taxi / hire reservation date and time for free of charge.

It will be inspected in the morning on the day of use and the results will be announced in the afternoon.

It will be inspected in the morning on the day of use and the results will be announced in the afternoon. If it is negative, you will be allowed to move. If you have a positive reaction, please contact us. If positive, the cancellation fee is free.If the time to return to Airport changes significantly from 16:30, please contact us by phone or email.At the time of booking, taxi / hire will be arranged at 16:30 on the day of use. The time of 16:30 is the average time for hire rides. If the time to return to Airport changes significantly from 16:30, please contact us by phone or email. We are planning to dispatch a taxi around 16:30, but if you contact us even if it is late, taxi / hire will wait for you free of charge . * If the bus time is early, we will dispatch the bus at your desired time as much as possible, but you may have to wait until around 16:30.

The driver in charge will contact the customer.

The driver in charge will contact the customer with a greeting at the right time.
● E-MAIL ● WhatsApp ● WeChat ● Skype ● LINE is used.
We will ask you about the departure time of the bus from the hotel and confirm the time and place to pick you up.

Taxi cannot pick you up at the hotel

*It is not allowed to hire taxis to go to hotels to pick up passengers. (need to take a designated vehicle, you need to check the information).

You will join the taxi / hire at Terminal.

Departure from the stopped hotel

Passengers moved to the Airport by bus

Join with the hire driver at the Airport

First bus stop is in Terminal 2 and then stop at Terminal 1, so in most cases you will join the taxi / hire at Terminal 2, which arrives first. The driver is waiting for you at the bus stop with your name board.

We will hire you to your home, company housing, friend's house, monthly condominium, reserved hotel, etc.

ご自宅,ご友人の家

your home, friend's house

マンスリーマンション,社宅

monthly condominium, company housing

予約されたホテル

reserved hotel

How to join with the driver

Government bus
Please refer to this photo; you can see the bus prepared by the Japanese Government, and the driver is unloading passengers' luggage at the airport.
Two buses operate on days when there are many passengers.
Our driver is waiting at bus stop with name board.
Our driver is waiting at bus stop with name board.

Use these FAQ tips for the case of a hire taxi
after waiting days at a hotel-designated
by Japanese Government.

I am returning from abroad.
I have to stay the stopped hotel for a few days, how do I make a reservation?
You can select “Boarding a taxi after staying at a hotel designated by the Japanese Government” from the reservation form. If you already booked your flight, you can make a reservation.
The car is held at the time of booking, but the exact date and place where you can move is not known until after you arrive in Japan.
Please contact us again once the date and place of pick-up is confirmed.
I just arrived at the airport. From now on, I will stay for the self-waiting at the hotel. Is it possible to pick me up after the self-waiting is over?
Yes. Please specify the date and time to make a reservation. We will pick you up at your designated place.
The test result at the hotel was positive. Is there a cancellation fee?
If your result is positive, we do not charge a cancellation fee.
If the announcement time of the inspection is later than planned, is there a waiting fee?
There is no waiting fee due to inspection reasons.
After the test is complete at a hotel designated by the Japanese Government, is it possible for you to come to my hotel to pick me up?
You can move by a designated vehicle, and you need to check the information.
I entered Japan yesterday. Can I make a hire reservation now?
Yes. We have secured enough hire cars, so please make a reservation with confidence. We can also accept reservations the day before or on the day (it may take about 90 minutes to dispatch).
was planning to ride the hire 3 days after the date of entry, but it was re-examined 10 days later.
What should I do?
Hire reservation date will be changed from 3 days to 10 days. There is no change fee.